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READ MOREA mortgage transfer means your account is now being managed by a new company. In this case, PHH Mortgage is your new mortgage servicer. That means we’ll handle everything related to your account – from processing payments to answering your questions and providing support. We’re here to help make things easy and help you every step of the way.
READ MOREMortgage transfers are a normal part of the industry and happen for various business reasons. We’re excited to be your new mortgage servicer and look forward to supporting you with reliable service and care.
READ MOREIf you’ve just had your mortgage transferred, it may take a week before you can access your account online or through our automated phone system. That’s because we’re carefully verifying and updating your account information from your previous servicer. As soon as everything is set up, you’ll be able to register online and use your new account number without any issues. Thanks for your patience – we’re working to get everything ready for you!
READ MORENo worries – if you made a payment to your previous servicer on or after the transfer date, they’ll forward it to us, and we’ll apply it to your account. It might take a few days for the payment to show up but rest assured, we won’t charge any late fees or report negative activity to your credit agencies during the first 60 days after your loan transfer. We’re here to make this transition smooth and stress-free.
READ MOREWe offer several easy and secure ways to make your mortgage payment. Whether you prefer to pay online, by phone, through mail or set up automatic payments – you can choose the option that works best for you. Visit our Ways to Pay page to explore your choices and get started.
READ MOREGreat question! In some cases, automatic payments may carry over from your previous servicer, but not always. To find out for sure, check your Servicing Transfer Notice – it will let you know if your payments will continue automatically. You can also confirm by registering your account online and reviewing your payment settings. If needed, you can easily set up automatic payments with us to stay on track.
READ MOREIf you use a bill pay service to make your mortgage payments, you'll need to update the payee information to make sure your payments go to the right place. Be sure to include your new PHH Mortgage account number. You can find your account number by: Logging into your online account (once registered)Checking your Service Transfer NoticeReviewing your first monthly statementUpdated payee information: PHH Mortgage P.O. Box 660093 Dallas, TX 75266-0093 Once updated, your payments...
READ MOREYour escrow account will transfer to PHH Mortgage automatically, so there’s nothing you need to do. We’ll continue to manage it for you – that means we’ll make your property tax and insurance payments on time, just like your previous servicer did. You can count on us to keep everything running smoothly.
READ MOREYou don’t need to worry – your previous mortgage servicer should take care of notifying your insurance carrier about the change.
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