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Do you offer a one-time online or phone payment?

Yes. You can make a payment for free 24 hours a day, 7 days a week online or using our automated phone system at 1-800-449-8767. All payments processed by 11:59 pm ET on a business day will reflect on the account on the date the payment was made. Payments processed on non-business days will reflect on the next business day. 

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Can I mail in my payment?

You can mail a mortgage or HELOC payment to the assigned processing center listed below: Payment Processing PO Box 660093 Dallas, TX 5266-0093  

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How can I access the available funds from my HELOC account?

You can initiate an electronic transfer via ACH to send funds from your HELOC account to your designated disbursement account.To setup a designated disbursement account, follow the steps below. The account established will be the designated account on file for all disbursements.Complete the HELOC Disbursement Account FormProvide a copy of a voided check from the bank account you are designating as your disbursement account.   Allow 2 business days for the request to be...

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How can I change the designated disbursement account I have on file for my HELOC account?

All change requests must be submitted in writing. Follow the steps below to submit a change to the designated disbursement account:Complete the HELOC Disbursement Account FormProvide a copy of a voided check from the new bank account you are designating as your disbursement account.   Allow 2 business days for the request to be processed. A valid email address must be on file to receive immediate notification of requests and changes. Once the request is processed a confirmation...

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What is an Adjustable-Rate Mortgage (ARM) loan?

An Adjustable-Rate Mortgage (ARM) is a loan with a fixed interest rate for an introductory period and then changes at regular intervals according to the index listed in the Note. ARMs are also known as a Variable-Rate Mortgage.

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What happens after the introductory period on an Adjustable-Rate Mortgage (ARM) loan?

After the introductory period, the new interest rate is calculated based on the terms outlined in the Note. 

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What is a Recast or re-amortization?

A recast occurs when a large lump sum payment is made towards the principal balance and a request is made to recalculate the monthly payment based on the new lower balance. The interest rate and loan term remain unchanged.  Recasts are subject to eligibility and a fee may apply. 

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What is a buydown mortgage?

A buydown mortgage is a way to lower the mortgage interest rate for a set period of time. This can be done by paying an upfront fee, known as discount points, or by having the seller or lender pay for a temporary buydown.

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What is Autopay?

Click here to learn more about our convenient automatic payment methods. 

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What are biweekly payments?

Click here to learn more on how biweekly payments work and why it might be a great choice for you. 

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