Onity Mortgage - FAQs
We are excited to announce that PHH Mortgage will be changing its name to Onity Mortgage.
Our name, Onity, is based on the phrase "we're on it". Onity is pronounced ON-it-ee.
Your mortgage servicer is not changing, and there is nothing you need to do right now related to our name change. We are the same company with a nearly 40-year legacy of serving homeowners, but now with a new name that is built with our customers in mind.
Frequently Asked Questions
Our name, Onity, is based on the phrase "we're on it". Onity is pronounced ON-it-ee. We are the same company with a nearly 40-year legacy of serving homeowners, but now with a new name that is built with our customers in mind.
No, your mortgage is still being serviced by the same company. You will just see Onity Mortgage where you used to see the company name PHH Mortgage.
If this change happens while your loan is in progress, you may notice updated paperwork or disclosures that reflect our new name. Please know this is simply a name and branding update—your loan terms, timeline, and the team working with you all remain the same. Your loan will continue moving forward as scheduled, without any disruption.
No, your account number is not changing. Your mortgage is still being serviced by the same company. You will just see Onity Mortgage where you used to see PHH Mortgage.
Once we transition to our new Onity Mortgage brand, the PHH Mortgage site will automatically redirect to our new Onity Mortgage site. In addition, we will have a new Onity Mortgage mobile app. We will send you details about the new website address and mobile app link to download when they are ready. Your login credentials will continue to work on the new site and mobile app.
No, your username and password will not change and will not need to be updated due to our name change.
Yes, the PHH Mortgage name will no longer exist. For a period of time, you may see PHH Mortgage referenced in various communications.
No, we will continue to accept payments to PHH Mortgage. However, please feel free to update your bill payer information to Onity Mortgage for ease of reference in the future.
No, no updates are needed if you make Autopay payments via our website.
We will continue to accept checks made payable to PHH Mortgage. Please feel free to make your check payable to Onity Mortgage in the future though.
After our name change officially happens, it may take a few weeks for the credit reporting agencies to update your credit report with our new name, Onity Mortgage.
Your 2026 tax statements will be issued by PHH Mortgage. In 2027, your tax forms will be issued with our new name, Onity Mortgage.
No, we will work with your insurance carrier to make all updates.
Yes, your review will continue. Our name change to Onity Mortgage will have no impact on your request.
No, you will not need to follow anything different.