Supplemental tax bills are not part of the real estate taxes, so they are the homeowner's responsibility. For example, the state of California will only send the supplemental tax bill directly to the homeowner. If supplemental taxes become severely delinquent and are considered a threat to our interest in the property, we will pay them as a one-time disbursement from escrow. We will then include the amount we advanced in the next escrow analysis.
READ MOREIf the account is escrowed for taxes, we pay the amount reported by your taxing authority. Please contact your taxing authority to be sure that they do not request payment during the deferral period.
READ MOREIf you are a new user to PHHMortgage.com, you should go through the registration steps first to access your account. The registration is one-time process. Once you are registered, you can log in every time using the credentials created while registration. Click here to get started with registering your account today.
READ MOREYes, the website now allows users to register with either a Social Security Number, or EIN/TIN Number. On the registration screen, under Find Your Account - simply select the type of identification you would like to register with and enter it in the required field. Please call us for assistance if you need assistance with this step.
READ MOREIf you are already registered and using the website, the same username and password will work on the mobile app. If you have not logged in before, you will need to register. You can do this on the website or the mobile app.
READ MOREIf all credentials are being entered accurately, close any duplicate windows or tabs that may be open. In addition, clear the web browser cache. Relaunch the browser and attempt to register again. If you still experience issues, please contact our Website Support team at 1-833-862-0732 for assistance.
READ MOREIf the accounts are all subserviced by the same company, once you register one account, all accounts with that same subservicer will automatically appear in the list of accounts after login (see upper right corner of the dashboard). If the accounts are subserviced by different companies, the accounts will need to be registered separately. Please register them one at a time and access them separately.
READ MOREYou can choose your phone number for account verification/access. After logging in, you can change your email address anytime. Click on Account Management at the top of the screen, then choose Account Settings to update your email address.
READ MOREMultiple incorrect login attempts may lock your account. Click here to log in - and choose 'Forgot password.' Provide the username, Social Security Number and the registered email address. You will receive a temporary password through the email address on file. Log in using the temporary password and existing username. On the next 'Change Password' page - input the temporary password as the 'Old password' and create a new password with below requirements: - Must...
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