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How can I obtain a front and back copy of a cancelled check written off of my account?

To submit a request for a copy of a cancelled check, email your request to Research@MortgageFamily.com. You may also submit a signed request by mail to: PHH Mortgage Attn: Research Department P.O. Box 24736 West Palm Beach, FL 33416-4736 Please allow 10 business days for us to process your request.

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How do I change the address for my HELOC?

Option 1: OnlineLog on to your account to update your mailing address.   Option 2: By MailSend us a written request. Option 3: By Phone Contact our Customer Care Center at 1-877-461-2437.

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How do I close my HELOC?

To close your HELOC, please complete, sign and return the Authorization to Close Form. Once your account is paid in full and closed, we will automatically process a Lien Release. A request to release the lien is not required, but you can send one by email, fax or mail: Email: CustomerCare@MortgageFamily.com Fax: 856-917-2700 Mail: PHH Mortgage PO Box 24736 Attn: SV24 West Palm Beach, FL 33416

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Can my Home Equity Line of Credit be placed in a Revocable Living Trust?

A Home Equity Line of Credit (HELOC) cannot be placed into a Revocable Living Trust because it is an open-ended mortgage. Only mortgages that do not have the capability of obtaining cash advances may qualify.

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How do I place a stop payment on a check or a series of checks?

To place a stop on a check or series of checks, contact our Customer Care Center at 1-877-461-2437. You may also fax your request to 1-856-917-2700 Attention: Risk Management. Please be sure to sign the request.

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How do I order a payoff statement for my HELOC?

In order to obtain a payoff statement on a Home Equity Line of Credit (HELOC) account, all required borrowers must complete and return the Authorization to Close Out form. This form can be faxed to 1-856-917-2700 or mailed to: PHH Mortgage PO Box 24736 Attn: SV24 West Palm Beach, FL 33416. Upon receipt of the completed Authorization to Close Form, a payoff statement will be issued within 4 business days.

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If I have a HELOC account will PHH Mortgage pay my insurance and taxes?

Generally, a Home Equity Line of Credit (HELOC) account does not maintain an escrow account for the regular payment of taxes or insurance. In the event you do not pay your homeowner's insurance premium (or flood insurance if you are in a required flood zone) or property taxes, we will advance the funds to protect our secured interest in the property. The full advance will be billed in the next monthly payment due.

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How do I calculate monthly payment?

This calculation will vary based on your Home Equity Line Agreement Terms.

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What happens at the Balloon Maturity Date?

When the loan reaches maturity, all outstanding balances are due. If you find you are unable to afford the outstanding balance, we will work with you to find any available assistance option.

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Can I do a partial release of land on my Equity Account?

For more information, email us at PartialRelease@MortgageFamily.com. You may also send a request by mail to: PHH Mortgage Attn: Partial Release 2000 Midlantic Drive Suite 410 Mt. Laurel, NJ 08054 Be sure to include the details of your request, as well as your mailing address and phone number. We will send a requirement letter outlining the instructions for the process.

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