PHH Mortgage

Refinance

Unlock Your Home's Potential with Mortgage RefinancingAre you looking for ways to save money, manage debt, or achieve your financial goals? Mortgage refinancing could be the answer.

If I don’t make my mortgage payment on time, will I be reported to the credit bureaus?

Payments are typically due on the first day of each month, however, you may have a grace period before a late charge is assessed. If your payment is not received by the last business day of the month, you may be reported to the credit bureaus.

Are there language access services available?

You can speak with a Customer Service representative in a language other than English, or get a verbal translation of any correspondence. For New York City customers, translations and descriptions of commonly-used debt collection terms are available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca.

How can I contact PHH Mortgage?

We are committed to providing world-class customer service at your convenience. We welcome your comments and questions regarding our website and our mortgage services. Visit our Contact Us page to learn more.

How do I submit a complaint?

If you are dissatisfied with any aspect of the servicing of your account, please contact us. If you are unsatisfied with your response from our Customer Service Department, please use the address below and include your name, account number, property address and a statement of either the information you are requesting or the error you believe has occurred. PHH Mortgage P.O. Box 24695 West Palm Beach, FL 33416 New York Property Owners: You can also file complaints about your...

How do I submit a Request for Information or Notice of Error?

If you wish to request information or let us know of an error relating to the servicing of your mortgage loan, please use the address below and include your name, account number, property address and a statement of either the information you are requesting or the error you believe has occurred. PHH Mortgage PO Box 24695 West Palm Beach, FL 33416

What do I do if I'm having difficulty paying my mortgage?

If a financial hardship is affecting your ability to make your mortgage payments, we are here to help. PHH Mortgage is The Leader in Loss Mitigation!®. Our specialists will review your situation and determine the best available assistance option for you. This assistance could include any of the following: Repayment Forbearance Loan modification Short sale or pre-foreclosure sale Deed in lieu of foreclosure Partial claimIf you've experienced a financial hardship: Click...

How do I start a review for mortgage assistance?

You have a few options to get started. Option 1: Online: If you've experienced a financial hardship. Click here to be taken to our Homeowner's Assistance page to get started.Option 2: By Mail or Email: You can also complete the Mortgage Assistance Application and send it by mail or email. The application requests your current income and expenses and the reason for your hardship to help us determine the best available option. Click here to print the...