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What are the city/receive codes for Western Union and Moneygram?

For Western Union, the code city is PHHUS and the state code is NJ. For Moneygram, the receive code is 7440.

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Will my payment amount change?

There may be a change in your monthly mortgage payment amount as a result of an escrow analysis or an Adjustable Rate Mortgage rate change. We'll notify you in advance of any changes and the start date for the new payment amount.

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Do I have a grace period?

Payments are typically due on the first day of each month, but you may have a grace period before a late charge is assessed. Refer to your monthly statement to determine your grace period. 

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How can I make my monthly mortgage payment?

Autopay is the easiest way to pay. Just set it, forget it, and you could save money. We have several Autopay options. Click here to learn more about each one and how to enroll. For other ways to pay your mortgage, click here. 

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Can I overnight my payment?

Yes, you can overnight a payment to: Payment Processing 3000 Kellway Dr. Suite 120 Carrolton, TX 75006

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Do you offer a one-time online or phone payment?

Yes. You can make a payment for free 24 hours a day, 7 days a week online or using our automated phone system at 1-800-449-8767. All payments processed by 11:59 pm ET on a business day will reflect on the account on the date the payment was made. Payments processed on non-business days will reflect on the next business day. 

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Can I mail in my payment?

You can mail a mortgage or HELOC payment to the assigned processing center listed below: Payment Processing PO Box 660093 Dallas, TX 5266-0093  

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How can I access the available funds from my HELOC account?

You can initiate an electronic transfer via ACH to send funds from your HELOC account to your designated disbursement account.To setup a designated disbursement account, follow the steps below. The account established will be the designated account on file for all disbursements.Complete the HELOC Disbursement Account FormProvide a copy of a voided check from the bank account you are designating as your disbursement account.   Allow 2 business days for the request to be...

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How can I change the designated disbursement account I have on file for my HELOC account?

All change requests must be submitted in writing. Follow the steps below to submit a change to the designated disbursement account:Complete the HELOC Disbursement Account FormProvide a copy of a voided check from the new bank account you are designating as your disbursement account.   Allow 2 business days for the request to be processed. A valid email address must be on file to receive immediate notification of requests and changes. Once the request is processed a confirmation...

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What is an Adjustable-Rate Mortgage (ARM) loan?

An Adjustable-Rate Mortgage (ARM) is a loan with a fixed interest rate for an introductory period and then changes at regular intervals according to the index listed in the Note. ARMs are also known as a Variable-Rate Mortgage.

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