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Why does the Interest on the Form 1098 look different than my prior 1098 forms?

The form might look different because Box 1 Mortgage Interest Received from Payer(s)/Borrower(s) is the mortgage interest amount received from the payer of record during the tax year and includes interest and late charges.  This box would not include prepaid interest or any Homeowner Assistance Funds (HAF) funds applied to interest.  If the loan originated during the referenced tax year, Box 1 would include Closing Interest Paid, negative amortization (deferred interest) paid, shared...

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When will I receive my year-end statement?

For customers electing to receive mailed statements, your year-end statements tax information will be mailed with your January billing statement and postmarked no later than annually on or before January 31st or the following business day, and you should receive your statement within seven to ten days of that mailing. Statements are also posted online within the “Document Center” once available. For customers enrolled in paperless statements, your year-end tax information will be...

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I was on a COVID forbearance plan. Will my 1098 be impacted?

If you did not make payments while on a forbearance, then the amount of mortgage interest received from payer(s)/borrowers (Box 1 on the Form 1098) may be less than prior years. Since every situation is unique, we encourage you to reach out to a trusted tax professional for advice before the end of the tax year.

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What if I do not receive a statement?

Any IRS tax form will be available online after mailing and can be found within the “Document Center” when you log in. Your statement will be mailed to you by January 31st or the following business day unless you are enrolled in paperless.

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Why did I receive more than one statement?

You may receive more than one IRS tax form if your loan meets any of the below during the year: If your loan was transferred during the same tax year, you will receive a statement from your new servicer and your prior servicer for the activity which took place while they were servicing your loan. This should be sent no later than January 31st or the following business day.If you refinanced your loan during the year, you will receive two statements, one from each servicer for each separate...

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What is the IRS Form 1099?

The Form 1099 may be income received related to your mortgage, debt which was discharged, or another event reportable to the IRS which took place during the year. There are several different types of 1099 forms, but you will only receive a form applicable to you.  Form 1099-A is typically provided in the event of foreclosure, deed-in-lieu of foreclosure, etc. during the tax year. The IRS requires a Form 1099-A when we (1) acquire an interest in a property securing the loan or (2)...

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What is the PHH Mortgage Taxpayer Identification Number?

Should you need it, our Tax ID number is 22-2195996.

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Is there a fee to make a one-time payment?

There is no fee to make a mortgage payment online or in our automated phone system. When paying by phone with an agent, you may be charged a fee for using this service. The amount of the fee will be disclosed to you for your acceptance before your transaction is completed. PHH Mortgage has a business relationship with the provider of this payment processing service and a portion of the fee will be retained by PHH Mortgage. Please note that you are not required to use this payment service or...

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What are some of the common fees?

Click here to view a list of common fees and costs that may be assessed in connection with the mortgage. Actual fee amounts may vary based on the terms of the mortgage documents and applicable state and federal laws and regulations. This list does not include all fees and costs that may be charged, including, but not limited to, non-common costs, foreclosure costs, bankruptcy fees, attorney fees and court costs.

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How can I make a payment?

Yes. You can process a payment through this website or the automated phone system at 1-800-449-8767. This number is available 24 hours a day, 7 days a week. Please refer to the Fee Schedule for various fees by states. Customers that have registered for Paperless Statements will not incur a fee to process a payment online. All payments processed by 11:59 pm ET on a business day will reflect on the account on the date the payment was made. Payments processed on non-business days will...

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