Great question! In some cases, automatic payments may carry over from your previous servicer, but not always. To find out for sure, check your Servicing Transfer Notice – it will let you know if your payments will continue automatically. You can also confirm by registering your account online and reviewing your payment settings. If needed, you can easily set up automatic payments with us to stay on track.
READ MOREIf you use a bill pay service to make your mortgage payments, you'll need to update the payee information to make sure your payments go to the right place. Be sure to include your new PHH Mortgage account number. You can find your account number by: Logging into your online account (once registered)Checking your Service Transfer NoticeReviewing your first monthly statementUpdated payee information: PHH Mortgage P.O. Box 660093 Dallas, TX 75266-0093 Once updated, your payments...
READ MOREYour escrow account will transfer to PHH Mortgage automatically, so there’s nothing you need to do. We’ll continue to manage it for you – that means we’ll make your property tax and insurance payments on time, just like your previous servicer did. You can count on us to keep everything running smoothly.
READ MOREYou don’t need to worry – your previous mortgage servicer should take care of notifying your insurance carrier about the change.
READ MORELoan servicing transfers are a normal part of the mortgage industry. This change doesn’t reflect any problem with your account and your loan terms will stay the same. You’ll receive all the details you need to make the transition smooth.
READ MORENo, your loan terms will stay exactly the same. That means your interest rate, monthly payment, and other key details won’t change. The only difference is that a new company will now handle the day-to-day servicing of your account, like processing payments and providing customer support.
READ MOREYou’ll receive a notification letter from your current mortgage servicer before the transfer happens. This letter will include the date your account will officially move to the new servicer, along with contact details for both companies. That way you’ll know exactly who to reach out to if you have any questions during the transition.
READ MOREIf you’re currently enrolled in automatic payments, please take a moment to review the goodbye letter you received. It will let you know whether your automatic payments will transfer to the new servicer or if you’ll need to set them up again.
READ MORENo, once your loan transfer is complete, payments must be made to your new servicer. You’ll find their contact and payment information in the goodbye letter we sent you.
READ MORENo worries – your escrow account will transfer along with your loan. The new servicer will take over managing your tax and insurance payments, so there is no action needed on your part.
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