For customers receiving mailed statements:
Your year-end tax information will be included with your January billing statement and postmarked no later than January 31 (or the next business day). You should receive it within 7-10 days after mailing.
For customers enrolled in paperless:
Your year-end tax documents will be available in the Document Center on or before January 31. You'll receive an email notification once they're ready to view or download.