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What should I do if I change my bank account?

Please send us your new bank info at least three business days before your next draft date. We'll confirm the change in writing and payments will continue from your current account until the update takes effect. Once-a-Month or Biweekly Payments  You can update once-a-month or biweekly Autopay anytime through our website. Just log in to your account, head to the Payment section and click on the Edit Enrollment link to make changes.  Still need help? We're here for you -...

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Can private mortgage insurance (PMI) be canceled?

Yes, PMI may be canceled in certain circumstances.Automatic Termination  If you’re required to carry PMI, we’ll cancel it automatically when your loan-to-value (LTV) ratio is scheduled to reach 78%. The LTV ratio is the difference between the loan amount and the original market value of the home. LTV Example: If you borrow $88,000 to buy a house valued at $100,000, your loan-to-value ratio is 88%. ($88,000 /$100,000 = 0.88, or 88%).Based on the original home...

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Can mortgage insurance premium (MIP) be canceled?

If you took out an FHA loan after June 3, 2013, generally, the MIP cannot be canceled. If you took out an FHA loan before June 3, 2013, you may be able to cancel the MIP early.   Requirements can vary, so the best way to get the right information for your account is to contact us. We'll be happy to walk you through the steps. 

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Can I receive a duplicate statement for a previous month?

To view your monthly account statements, log in to your account and access the Document Center. You can view up to 60 months of past account statements. Still need help? Contact us. 

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Do I have a grace period?

You can find this information in your original mortgage documents, or feel free to contact us - we're happy to help clarify anything! 

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If I'm in the process of paying my loan in full, should I notify Customer Service to stop my Autopay

If your account is paid off before your scheduled draft date, no worries - the Autopay will cancel automatically. However, if your payment is still in transit and your draft date is approaching, we recommend canceling the draft to avoid a duplicate payment.  Please note: If your regular mortgage payment is due before the payoff is completed, you're still responsible for making that payment. Once-a-Month or Biweekly Payments You can cancel once-a-month or biweekly Autopay anytime...

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Enjoy the Benefits of Going Paperless

When you choose to go paperless, you can access up to 60 months of account history anytime, enjoy the peace of mind knowing your private information is secure, and much more!Be secure and simplify your life with paperless delivery. Quick and secure 24/7 accessLess clutter and environmentally friendlyTax, privacy, and statement options available nowMore documents being added over timeThree Easy StepsLog in in today to enrollClick “Account Management” and then the “Account...

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Account FAQs

Find answers to frequently asked questions about your mortgage.

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