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About Us

  

Contact Us

Hours - all times are Eastern 

Monday, Wednesday and Friday:  9:00 a.m. to 8:00 p.m. 
Tuesday and Thursday: 9:00 a.m. to 10:00 p.m.
Saturday: 10 a.m. to 4:00 p.m. 
 

Find the loan that fits your needs.

Speak with an experienced loan consultant

PHH Mortgage is dedicated to meeting your unique home financing needs with a wide variety of loan products. We’ll help you find the financing that suits your situation and answer your questions every step of the way.

Get a pre-approval decision

Get started now! Begin the process online.

Get assistance with your current loan.

If you have questions relating to your current mortgage, please contact our Servicing department at:

Customer Service

P.O. Box 5452
Mount Laurel, NJ 08054-5452
Phone (800) 449-8767
CustomerCare@mortgagefamily.com

We will provide you with a substantive response to your phone call or mailing, generally within 30 calendar days of receipt. If we require more than 30 days to provide a substantive response to you, we will so advise you within 30 days of receipt.

Requests for information and Notices of Error, including Qualified Written Requests

If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred:

PHH Mortgage Services

P.O. Box 66002
Lawrenceville, NJ 08648

Interested in a career at PHH Mortgage?

We are actively seeking dedicated professionals who are committed to providing excellent customer service and contributing to our clients’ success. Learn More

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Need Help? Call Us

800-210-8849

Ready to Buy or Refinance?

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