PHH Mortgage is a wholly owned subsidiary of Ocwen Financial Corporation, and helping homeowners and communities is what we do. PHH Mortgage is committed to providing our customers with excellent customer service, helping them access home equity and, most importantly, stay in their homes.
If you have questions relating to your current reverse mortgage, please read through these Frequently Asked Questions (FAQ) or contact our Servicing department at:
P.O. Box 24606
West Palm Beach, FL 33416
Phone (866) 503-5559
CustomerAssist@phhreverse.com
Hours of Operation, Eastern Time:
Monday-Thursday: 8 a.m. to 8 p.m.
Friday: 8 a.m. to 7 p.m.
The Consumer Financial Protection Bureau's (CFPB) Reverse Mortgage Discussion Guide
U.S. Department of Housing and Urban Development's "How the HECM Program Works"
National Reverse Mortgage Lenders Assocation's "What You Need to Know About Your HECM After Closing"
If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred:
P.O. Box 24645
West Palm Beach, FL 33416
Send Payments to: | PHH Mortgage PO Box 5435 Mount Laurel, NJ 08054 |
Payoff Requests: |
payoff@phhreverse.com |
To Request a Line of Credit Draw: | draw@phhreverse.com fax: (561) 682-8821 |
Submission of Loss Mitigation Documentation: |
PHH Mortgage |
To Submit Research Requests: | PHH Mortgage PO Box 24645 West Palm Beach, FL 33416 |
Physical Address: |
PHH Mortgage 5720 Premier Park Blvd. West Palm Beach, FL 33407 Attn: [choose one: Payments, Loss Mitigation or Research] |
General Documentation or Requests: | PHH Mortgage PO Box 24606 West Palm Beach, FL 33416 |