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PHH Mortgage Welcomes Reverse Mortgage Borrowers!

PHH Mortgage Welcomes Reverse Mortgage Borrowers!

PHH Mortgage is a wholly owned subsidiary of Ocwen Financial Corporation, and helping homeowners and communities is what we do.  PHH Mortgage is committed to providing our customers with excellent customer service, helping them access home equity and, most importantly, stay in their homes.

Login to your reverse mortgage account

Get assistance with your reverse loan.

If you have questions relating to your current reverse mortgage, please read through these Frequently Asked Questions (FAQ) or contact our Servicing department at:

Customer Service

P.O. Box 24606
West Palm Beach, FL 33416
Phone (866) 503-5559

Hours of Operation, Eastern Time:
     Monday-Thursday: ​8 a.m. to 8 p.m.
     Friday: 8 a.m. to 7 p.m.

Additional information on reverse mortgages

The Consumer Financial Protection Bureau's (CFPB) Reverse Mortgage Discussion Guide
U.S. Department of Housing and Urban Development's "How the HECM Program Works"
National Reverse Mortgage Lenders Assocation's "What You Need to Know About Your HECM After Closing"

Requests for information and Notices of Error, including Qualified Written Requests

If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred:

PHH Mortgage Services (Reverse Servicing)

P.O. Box 24645
West Palm Beach, FL 33416

Additional Contact Information

Send Payments to: PHH Mortgage
PO Box 5435
Mount Laurel, NJ 08054
Payoff Requests: 

fax: (561) 682-8353

To Request a Line of Credit Draw: draw@phhreverse.com
fax: (561) 682-8821
Submission of Loss Mitigation Documentation:

PHH Mortgage
PO Box 24607
West Palm Beach, FL 33416
fax: (561) 682-8039

To Submit Research Requests: PHH Mortgage
PO Box 24645
West Palm Beach, FL 33416

Physical Address:
(for overnight mailings)

PHH Mortgage
5720 Premier Park Blvd.
West Palm Beach, FL 33407
Attn: [choose one: Payments, Loss Mitigation or Research]
General Documentation or Requests: PHH Mortgage
PO Box 24606
West Palm Beach, FL 33416