Curious to see how much principal and interest you will pay over the life of your loan? Input your information into our payoff calculator to see a month-by-month breakdown.
READ MOREFind out if now is a good time for you to refinance to reduce your monthly payment,1 get extra cash or switch to a different loan type or term. Simply enter some information on your current loan, plus the new loan you're considering, and we'll calculate your potential savings. 1By refinancing your existing loan, your total finance charge may be higher over the life of the loan.
READ MOREIf the account is current and not in bankruptcy at the time of the analysis and the surplus is less than $49.00, we use the surplus to lower the monthly escrow payment. If the surplus is $49.00 or more, we refund the surplus. We will send a check within 30 days of completing the escrow analysis. If the account is in bankruptcy or is not current at the time of the analysis, the surplus stays in the escrow account until the next escrow analysis. Learn more in our Escrow Education Center.
READ MOREOnce-a-Month or Biweekly Payments You can cancel once-a-month or biweekly payments through our website at any time. Visit the Payment section and select the Autopay link or call our Customer Care Department at 1-800-449-8767. Twice-a-Month Payments You can cancel twice-a-month payments up to three business days before the draft date by calling our Customer Care Department at 1-800-449-8767.
READ MOREAfter we receive the application, we'll process the request within five business days and send a letter confirming the draft details. Be sure to check the letter for the first draft date. If you set up your Autopay on our website, be sure to confirm the first draft date. Drafts scheduled within 10 days of the due date go into effect the following month. You may need to make a payment by another method before the Autopay drafts begin.
READ MORELearn about forbearance plans available to borrowers experiencing a temporary hardship.
READ MOREYou can request to set up an escrow account to pay both taxes and insurance, or only taxes or only insurance. To request an escrow account, email us at CustomerCare@MortgageFamily.com with a copy of your current annual insurance premium notice and/or tax statements. Please specify in your email if you would like to set up escrow for only taxes, insurance, or both. This will help us review your request appropriately. Next Steps: When we receive your request, we...
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