You can request to set up an escrow account to pay both taxes and insurance, or only taxes or only insurance.
To request an escrow account, email us at
CustomerCare@MortgageFamily.com with a copy of your current annual insurance premium notice and/or tax statements. Please specify in your email if you would like to set up escrow for only taxes, insurance, or both. This will help us review your request appropriately.
Next Steps:
When we receive your request, we review the account to determine eligibility to set up an escrow account. If the request is approved, we will send you an initial escrow disclosure letter. This letter gives a breakdown of the initial deposit required to set up the account and instructions to submit the deposit. When we receive your deposit, we will create the escrow account and add the escrow payment to your regular monthly payment. If your request for an escrow account is denied, we will send a denial letter with details.
Please allow 14 business days to process the request.
Please note if you have taxes/insurance due within 60 days of your escrow set up request, please continue to pay the amount due.