Payment Deferral

Can I overnight my payment?

Yes, you can overnight a payment to: Payment Processing 3000 Kellway Dr. Suite 120 Carrolton, TX 75006

Can I mail in my payment?

You can mail a mortgage or HELOC payment to the assigned processing center listed below: Payment Processing PO Box 660093 Dallas, TX 5266-0093  

Is there a fee to make a one-time payment?

There is no fee to make a mortgage payment online or in our automated phone system. When paying by phone with an agent, you may be charged a fee for using this service. The amount of the fee will be disclosed to you for your acceptance before your transaction is completed. PHH Mortgage has a business relationship with the provider of this payment processing service and a portion of the fee will be retained by PHH Mortgage. Please note that you are not required to use this payment service or...

How do I calculate monthly payment?

This calculation will vary based on your Home Equity Line Agreement Terms.

Will my payment amount change?

There may be a change in your monthly mortgage payment amount as a result of an escrow analysis or an Adjustable Rate Mortgage rate change. We'll notify you in advance of any changes and the start date for the new payment amount.

How can I make a payment?

Yes. You can process a payment through this website or the automated phone system at 1-800-449-8767. This number is available 24 hours a day, 7 days a week. Please refer to the Fee Schedule for various fees by states. Customers that have registered for Paperless Statements will not incur a fee to process a payment online. All payments processed by 11:59 pm ET on a business day will reflect on the account on the date the payment was made. Payments processed on non-business days will...

Do you offer a one-time online or phone payment?

Yes. You can make a payment for free 24 hours a day, 7 days a week online or using our automated phone system at 1-800-449-8767. All payments processed by 11:59 pm ET on a business day will reflect on the account on the date the payment was made. Payments processed on non-business days will reflect on the next business day. 

Autopay

When you enroll in Autopay, you don’t need to worry about missing a payment.

How do I place a stop payment on a check or a series of checks?

To place a stop on a check or series of checks, contact our Customer Care Center at 1-877-461-2437. You may also fax your request to 1-856-917-2700 Attention: Risk Management. Please be sure to sign the request.