Mortgage Library

Alerts

Managing your mortgage doesn't have to be a guessing game. With alerts and notifications, you'll always be in the loop – whether it's a payment reminder, a tax disbursement or a change to your account. It's quick to set up, easy to customize and designed to give you peace of mind. 

Why it matters

Alerts help you stay ahead – no surprises, no missed payments, no stress. Whether it's a quick reminder or a confirmation, you'll always know what's happening with your account. It's one more way we help you feel confident and in control. 

What you'll be notified about

• Payments: Know when your next payment is due, scheduled, applied or canceled
• Profile updates: Be notified when your email or password are updated
• Contact information: Get an alert when your contact information is changed
• Secure messages: Get a heads-up when we receive your message or reply to it 
• Documents: Know right away when new documents are ready for you to review

Getting started is simple

Desktop

1. Log in to your account. 
2. Click Account Management at the top of your screen.
3. Click Account Settings.
4. You can Select all notifications, an entire category, or choose individual notifications in the dropdown lists.
5. Click Save Settings.

Please note: Mandatory alerts are shown as a light-grey checkbox and cannot be disabled. 

Mobile App 

1. Log in to your account. 
2. Select the person icon in the upper right corner.
3. Select Alerts & notifications.
4. Select All or click to expand each category and choose individual notifications.
5. Select Save.

Please note: Mandatory alerts are shown as a lighter green color and cannot be disabled.

All Your Account Information in One Easy App Manage your account, make payments, and get up-to-date information on estimated home values and more in a clear, intuitive design with easy-to-use navigation with the new Mortgage Questions Mobile App.  Download or upgrade to the latest version today. Use the same login as PHHMortgage.com - no need to re-register.