Contact Us
Hours - all times are Eastern
Customer Service
Monday-Friday: 9:00 a.m. to 8:00 p.m.
Loan Officers
Monday-Friday: 9:00 a.m. to 09:00 p.m.
Saturday: 10 a.m. to 4:00 p.m.
Find the loan that fits your needs.
Speak with an experienced loan officer
PHH Mortgage is dedicated to meeting your unique home financing needs with a wide variety of loan products. We’ll help you find the financing that suits your situation and answer your questions every step of the way.
Get a pre-approval decision
Get started now! Begin the process online.
Get assistance with your current loan.
If you have questions relating to your current mortgage, please contact our Servicing department at:
Customer Service
P.O. Box 5452
Mount Laurel, NJ 08054-5452
Phone (800) 449-8767
CustomerCare@mortgagefamily.com
We will provide you with a substantive response to your phone call or mailing, generally within 30 calendar days of receipt. If we require more than 30 days to provide a substantive response to you, we will so advise you within 30 days of receipt.
Information on your Reverse Mortgage
For contact information and a link to the Reverse Mortgage servicing site, go to our Reverse Mortgage page.
Requests for information and Notices of Error, including Qualified Written Requests
If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred:
PHH Mortgage Services
P.O. Box 66002
Lawrenceville, NJ 08648
Interested in a career at PHH Mortgage?
We are actively seeking dedicated professionals who are committed to providing excellent customer service and contributing to our clients’ success. Learn More
